Frequently Asked Questions
If your question isn't answered below, please just get in touch, we're happy to help!
We hire out fabulous 4 berth VW T6 California Oceans (auto and manual gearbox versions) which come fully equipped for all your camping needs.
A comprehensive list will be provided with your quote. Highlights include a fridge, sink, wardrobe, kitchen utensils, cups, bowls, glasses plates, kitchen utensils, pots and pans, a butane bottle for the internal gas stove, an electric hook-up cable, a Cadac BBQ with a gas bottle and of course a SatNav.
Yes, depending upon the time of year, the minimum hire period is 3 nights. We can flexible and have had hires for 5, 7, 10, 14 and even 23 days.
£150 secures the hire. If you are booking within 6 weeks of the departure date then payment is required in full to secure the booking.
£750 is payable in advance to cover items such as insurance excess, parking, speeding or congestion fines/charges or any damage to the camper van. The security deposit will be refunded within 7 days of the return of the camper van provided the camper van and its contents return in the same condition as they were hired out.
Yes, the insurance allows you to travel into most European countries. You will need to take the hire contract and copy of our insurance. We provide the necessary Eurokit.
Yes, the camper vans are covered by VW Assist.
Yes, many of our customers leave a vehicle. We have ample off-road parking. All that our insurance company insists upon is that the vehicle is left at your insurance risk.
As a guide we allow 100 miles a day. Most people going away for 7 days (700 miles) or 14 days (1400 miles) have ample allowance. Longer trips can be individually priced and weekend breaks can be easily catered for once we know your destination. Please do not be put off by this, the allowance is in place to deter really excessive mileage.
Yes, well behaved dogs are welcome for a small fee. The campers are quite compact so you may want to consider the space versus the breed of dog, especially if you are in a party of 3 or 4. We do hire drive-away awnings which offer ‘extra’ useful space.
Yes, you can purchase a gift voucher. We have had people buy weekends for friends and family and one person bought their parents a week away as an anniversary present. We are very flexible and guide you through some options.
Yes, the insurance included is comprehensive (subject to a £500 excess charge). Please note that personal effects and cancellation of your trip (for whatever reason) are not covered by the insurance policy we have so you are strongly advised to take out your own policy. You can also find competitively priced online products that will insure you against the policy excess.
All named drivers must be between the ages of 25 and 75, in good health with a full UK drivers licence held for more than 2 years. Other restrictions may apply.
£150 deposit secures the booking and the full payment must be made no later than 6 weeks prior to departure. If a booking occurs within that period payment is due in full to secure the booking. Payments are non-refundable.
We have teamed up with the Camping and Caravanning Club and our camper vans are members in the Privilege Scheme which allows our customers to get access to booking sites and up to 30% discount off the advertised prices.
We hire bike racks which are capable of taking up to 4 bikes.
Yes, we hire out the Vango Kela IV driveaway awnings which offer fantastic, flexible extra accommodation. See link: https://www.youtube.com/embed/X2Ma7I1d5MQ?rel=0
We have selectively hired our vans to customers attending music festivals and major sporting events. Please share your plans and we can let you know if it fits our criteria.
Yes, the back-bench seat has ISOFix points for two child seats.
Absolutely not, we do not allow smoking or vaping to take place in the camper vans or awnings under any circumstances (see our detailed terms and conditions).
We are following industry and government guidance and taking every precaution to ensure that the camper vans are thoroughly cleaned & sanitised. We have also changed our handover and collection procedure to minimise contact. An explanation of the protocols will be offered prior to you commencing the hire.
Don't just take our word for it
Hiring a van through Fernweh has been a great experience all round. The process itself was clear and Richard was really helpful with any questions along the way. The van was in great shape and has everything onboard that you need to make life simple and comfortable. The drive away awning was very helpful and made heading out for the day easy. We'll definitely hire a camper van again and would recommend Fernweh.
I couldn’t recommend this company enough. My friend and I booked a camper to go away in November. Due to the current situation we had to cancel and Richard was brilliant and gave us a full refund. We will definitely be booking for next year!
We recently hired a VW Campervan (Ocean/Californian) from FERNWEH Campervan Hire for a 3 day trip to Cornwall. We had a wonderful trip and cannot praise too highly the professional & friendly support provided by FERNWEH. ‘Ferny’ our Campervan was equipped to the highest standards, spotlessly clean (to COVID highest standards), and fully stocked with devices to make our trip all the more comfortable/enjoyable (thanks for the complimentary bottle of wine!). We were provided full instructions/videos and practical advice for anyone unfamiliar with the workings of a VW Campervan, which was most welcome. We have no hesitation in recommending FERNWEH to anyone and I am sure we will be back for another trip maybe to Scotland.
Right from start to finish it was a smooth ride with hiring a VW campervan with this company. Richard was extremely helpful and very responsive with communication. The campervan itself was fantastic, so well equipped. We thoroughly enjoyed our time in Ferny (the campervan) I’m sure we will be taking him away again in the future!
We booked our Autumn trip at Fernweh travel over the summer holidays with the plan at going away at the end of September. The booking process was easy and thorough and Richard was able to answer any questions we had. Prior to the trip, Richard sent a series of videos about the Campervan to shorten the handover when we arrived. We felt very confident that Richard had made the experience covid secure. Unfortunately, our area came under a local lockdown for the weekend of our trip and as a result we weren’t able to travel. I contacted Richard to explain and he was incredibly helpful and fully understood our situation. If you’re looking for a campervan hire, I wouldn’t hesitate to book with Richard and team. We hope to travel on Ferny soon!
We recently spent the week in Ferny from Fernweh Campers on a tour of the Scottish West Coast. The trip was everything we hoped it would be and our first experience of a Campervan holiday! The van itself we couldn't fault at all. Lovely and clean, and well stocked (including a complimentary bottle of wine and a couple of Ales :-)) We also made full use of the bike rack on the rear! We'll definitely hire a camper van again and would recommend Fernweh in a heartbeat!
We had always wanted to try a camper van holiday so in October 2020 we contacted Fernweh. Norfolk beckoned, and as we are in the Covid era we were sent us loads of information in an email, including many video links so that we could learn how to operate and make best use of the van. Woody is of a very high spec, and we only had to add sleeping bags, towels etc, some provisions and stuff for the dog. The drive away awning was a real bonus, as it gave additional store bearing in mind we had quite a bit of rain during our stay. However that didn’t deter us from driving to, and enjoying the fabulous beaches on this coast. The beds were comfortable, and we enjoyed breakfast in the van and evening meals in the awning. Would highly recommend an adventure in a Fernweh campervan.
Ready to start exploring?
IF YOU HAVE THE CRAVING FOR TRAVEL AND ADVENTURE AND YOU NOW WANT TO KNOW MORE, VIEW OUR PRICE GUIDES AND GET IN TOUCH.