Privacy Policy

Customer Privacy Notice

Moore & Whitmore Ltd, trading as Fernweh Camper Van Hire, registered as a business in the UK, company registration number 13035269.

This privacy policy explains how we use any personal information we collect about you when you use our services or our website. Maintaining the security of your data is a priority at Fernweh Camper Van Hire, and we are committed to respecting your privacy rights.

We pledge to handle your data fairly and legally at all times. Fernweh Camper Van Hire is also dedicated to being transparent about what data we collect about you and how we use it.

We will collect personal information about you when you contact Fernweh Camper Van Hire directly via our website, by telephone, post, e-mail, or through any other means for the following purposes: –

When enquiring about hiring a vehicle
When hiring a vehicle
Marketing
Dealing with complaints

If you choose not to provide some or all of the information we require to carry out the service you require, you may not be able to use some of our services.

The information we collect may include basic personal details such as your name, address, email address, telephone number, date of birth, emergency contact details, driving licence, proof of address, bank details.

What information do we collect:

  • Information you provide for Fernweh Camper Van Hire to complete and manage your booking with us.
  • Information collected by us about your travel arrangements
  • Information about the services we have provided to you in the past.
  • Information about your use of our website and mobile applications.
  • Information about your device and your location if you have been browsing our website or using our mobile application.

The main purpose for which we use your personal information are:

  • To fulfil your travel arrangements and deliver the services you have asked for.
  • To facilitate pick up and drop off as required by you.
  • To send status updates and service communications to you.
  • To provide services tailored to your requirements and to treat you in a more personal way.
  • To carry out analysis and market research.
  • To undertake targeted online advertising.

The personal data we hold will be treated as strictly confidential and will only be shared within the organisation to those who require if for the purpose of the carrying out the task for which the data was collected for.

We also gather data from a variety of other sources, for instance through in vehicle tracking software. This can help to provide us with access to location information, crash notification and related crash detail, operational condition, mileage, diagnostic and performance reporting of vehicles.


Your personal data will only be shared with third parties on a need to know basis, and for them to carry out the task for which the personal data was collected for i.e. to check for driving endorsements, proof of address etc.

Examples of third parties we may share your data with:

  • Local Authorities/Police when dealing with Penalty Charges, parking notices or toll fines.
  • Small Claims Courts/Debt Recovery Agencies when Recovery of vehicles/equipment or monies is required
  • Merchant Services when handling payments
  • Delivery and collection drivers when delivering and collecting hired vehicles
  • Rental companies working with us to service your hire.

We do not hold or process biometric, generic or health data on you, and we do not undertake any automated or profiling activities on any data we hold.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Use of Cookies

Our website uses cookies to better the users experience while visiting the website. Where applicable our website uses a cookie control system allowing users, on their first visit to the website, to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide users with a tailored experience within the website.
Users are advised that if they wish to deny the use and saving of cookies from our website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from our website and its external serving vendors.

Our website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information www.google.com/privacy.html .


Other cookies may be stored to your computers hard drive by external vendors if we choose to use referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

YOUR LEGAL RIGHTS :

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you have any questions or comments about this document, or wish to make contact in order to exercise any of your rights set out within it please contact:

info@fernwehcampervanhire.com

We may update this Privacy Policy from time to time and you should check with us periodically to ensure that you have the latest version.