Customer Privacy Notice
Moore & Whitmore Ltd, trading as Fernweh Camper Van Hire, registered as
a business in the UK, company registration number 13035269.
about you when you use our services or our website. Maintaining the
security of your data is a priority at Fernweh Camper Van Hire, and we are
committed to respecting your privacy rights.
We pledge to handle your data fairly and legally at all times. Fernweh
Camper Van Hire is also dedicated to being transparent about what data we
collect about you and how we use it.
We will collect personal information about you when you contact Fernweh
Camper Van Hire directly via our website, by telephone, post, e-mail, or
through any other means for the following purposes: –
When enquiring about hiring a vehicle
When hiring a vehicle
Dealing with complaints
If you choose not to provide some or all of the information we require to
carry out the service you require, you may not be able to use some of our
The information we collect may include basic personal details such as your
name, address, email address, telephone number, date of birth, emergency
contact details, driving licence, proof of address, bank details.
What information do we collect:
Information you provide for Fernweh Camper Van Hire to complete and
manage your booking with us.
Information collected by us about your travel arrangements
Information about the services we have provided to you in the past.
Information about your use of our website and mobile applications.
Information about your device and your location if you have been
browsing our website or using our mobile application.
The main purpose for which we use your personal information are:
To fulfil your travel arrangements and deliver the services you have
- To facilitate pick up and drop off as required by you.
- To send status updates and service communications to you.
To provide services tailored to your requirements and to treat you in a
more personal way.
- To carry out analysis and market research.
To undertake targeted online advertising.
The personal data we hold will be treated as strictly confidential and will
only be shared within the organisation to those who require if for the
purpose of the carrying out the task for which the data was collected for.
We also gather data from a variety of other sources, for instance through
in vehicle tracking software. This can help to provide us with access to
location information, crash notification and related crash detail,
operational condition, mileage, diagnostic and performance reporting of
Your personal data will only be shared with third parties on a need to know
basis, and for them to carry out the task for which the personal data was
collected for i.e. to check for driving endorsements, proof of address etc.
Examples of third parties we may share your data with:
Local Authorities/Police when dealing with Penalty Charges, parking
notices or toll fines.
Small Claims Courts/Debt Recovery Agencies when Recovery of
vehicles/equipment or monies is required
- Merchant Services when handling payments
Delivery and collection drivers when delivering and collecting hired
- Rental companies working with us to service your hire.
We do not hold or process biometric, generic or health data on you, and we
do not undertake any automated or profiling activities on any data we hold.
We will only retain your personal data for as long as necessary to
fulfil the purposes we collected it for, including for the purposes of
satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we
consider the amount, nature, and sensitivity of the personal data, the
potential risk of harm from unauthorised use or disclosure of your
personal data, the purposes for which we process your personal data and
whether we can achieve those purposes through other means, and the
applicable legal requirements.
You will not have to pay a fee to access your personal data (or to
exercise any of the other rights). However, we may charge a reasonable
fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we may refuse to comply with your request in these
This website may include links to third-party websites, plug-ins and
applications. Clicking on those links or enabling those connections may
allow third parties to collect or share data about you. We do not
control these third-party websites and are not responsible for their
privacy statements. When you leave our website, we encourage you to
read the privacy notice of every website you visit.
website. Where applicable our website uses a cookie control system allowing
users, on their first visit to the website, to allow or disallow the use of
cookies on their computer / device. This complies with recent legislation
requirements for websites to obtain explicit consent from users before
leaving behind or reading files such as cookies on a user’s computer /
Cookies are small files saved to the user’s computers hard drive that
track, save and store information about the user’s interactions and usage
of the website. This allows the website, through its server to provide
users with a tailored experience within the website.
Users are advised that if they wish to deny the use and saving of cookies
from our website on to their computers hard drive they should take
necessary steps within their web browsers security settings to block all
cookies from our website and its external serving vendors.
Our website uses tracking software to monitor its visitors to better
understand how they use it. This software is provided by Google Analytics
to your computers hard drive in order to track and monitor your engagement
and usage of the website, but will not store, save or collect personal
Other cookies may be stored to your computers hard drive by external
vendors if we choose to use referral programs, sponsored links or adverts.
Such cookies are used for conversion and referral tracking and typically
expire after 30 days, though some may take longer. No personal information
is stored, saved or collected.
YOUR LEGAL RIGHTS
You have the right to:
to your personal data (commonly known as a "data subject access
request"). This enables you to receive a copy of the personal data we
hold about you and to check that we are lawfully processing it.
of the personal data that we hold about you. This enables you to have
any incomplete or inaccurate data we hold about you corrected, though
we may need to verify the accuracy of the new data you provide to us.
of your personal data. This enables you to ask us to delete or remove
personal data where there is no good reason for us continuing to
process it. You also have the right to ask us to delete or remove your
personal data where you have successfully exercised your right to
object to processing (see below), where we may have processed your
information unlawfully or where we are required to erase your personal
data to comply with local law. Note, however, that we may not always be
able to comply with your request of erasure for specific legal reasons
which will be notified to you, if applicable, at the time of your
Object to processing
of your personal data where we are relying on a legitimate interest (or
those of a third party) and there is something about your particular
situation which makes you want to object to processing on this ground
as you feel it impacts on your fundamental rights and freedoms. You
also have the right to object where we are processing your personal
data for direct marketing purposes. In some cases, we may demonstrate
that we have compelling legitimate grounds to process your information
which override your rights and freedoms.
Request restriction of processing
of your personal data. This enables you to ask us to suspend the
processing of your personal data in the following scenarios: (a) if you
want us to establish the data's accuracy; (b) where our use of the data
is unlawful but you do not want us to erase it; (c) where you need us
to hold the data even if we no longer require it as you need it to
establish, exercise or defend legal claims; or (d) you have objected to
our use of your data but we need to verify whether we have overriding
legitimate grounds to use it.
Request the transfer
of your personal data to you or to a third party. We will provide to
you, or a third party you have chosen, your personal data in a
structured, commonly used, machine-readable format. Note that this
right only applies to automated information which you initially
provided consent for us to use or where we used the information to
perform a contract with you.
Withdraw consent at any time
where we are relying on consent to process your personal data. However,
this will not affect the lawfulness of any processing carried out before
you withdraw your consent. If you withdraw your consent, we may not be able
to provide certain products or services to you. We will advise you if this
is the case at the time you withdraw your consent.
If you have any questions or comments about this document, or wish to make
contact in order to exercise any of your rights set out within it please
with us periodically to ensure that you have the latest version.